Shipping policy

Shipping Policy

CEROVAN

Website: https://CEROVAN.store
Email: hello@CEROVAN.store
Last Updated: 29 October 2026

1. Introduction

At CEROVAN, we are committed to providing a reliable, transparent and convenient delivery experience for our customers throughout the United Kingdom.

This Shipping Policy explains our delivery options, estimated shipping times, shipping charges, order processing, tracking information and procedures for delayed, missing or damaged deliveries.

By placing an order through CEROVAN.store, you acknowledge the delivery arrangements disclosed before checkout, subject to your statutory consumer rights.

2. Shipping Options and Delivery Times

CEROVAN offers two shipping methods for customers in the United Kingdom.

Standard Shipping — FREE

Estimated Delivery Time: 5–12 business days.
Shipping Cost: Free of charge.
Availability: Eligible orders delivered within our United Kingdom shipping area.
Delivery Service: Standard delivery.

Our Standard Shipping service provides customers with a convenient and cost-effective way to receive their purchases without additional delivery charges.

Express Shipping — PAID

Estimated Delivery Time: 5–8 business days.
Shipping Cost: Calculated and displayed at checkout.
Availability: Eligible United Kingdom delivery addresses.
Delivery Service: Priority shipping.

Express Shipping is designed for customers who prefer a shorter estimated delivery timeframe.

The applicable shipping charge will be clearly displayed before the order is confirmed.

Customers may select their preferred shipping method during checkout, subject to availability.

3. Business Days and Estimated Delivery Times

All estimated delivery periods are expressed in business days.

Business days generally refer to Monday through Friday, excluding applicable public and bank holidays.

Weekends and bank holidays are not included when calculating estimated delivery periods.

The estimated delivery times are provided for guidance and are not guaranteed arrival dates unless a specific delivery timeframe has been expressly agreed as part of the contract.

CEROVAN will make reasonable efforts to deliver orders within the stated delivery periods.

Customers retain their statutory rights where goods are not delivered within the agreed or legally required timeframe.

4. Order Processing

Orders are reviewed and prepared for dispatch after successful payment authorisation and order acceptance.

Processing may involve:

Payment verification.
Order confirmation.
Product availability checks.
Quality control.
Packaging and preparation for dispatch.
Handover to the delivery provider.

Customers will receive relevant order communications through the email address provided during checkout.

Any applicable processing period will be disclosed where necessary to ensure that customers receive accurate information about the expected delivery of their orders.

Where stated delivery estimates begin from dispatch rather than order acceptance, this will be made clear before purchase.

5. Shipping Charges

Free Standard Shipping

CEROVAN offers free Standard Shipping on eligible orders within our United Kingdom delivery area.

There is no additional standard delivery charge for qualifying orders.

Paid Express Shipping

Express Shipping is available for an additional charge.

The exact cost will be calculated and clearly displayed during checkout before the customer confirms payment.

No undisclosed mandatory delivery fees will be added after an order is placed.

If a delivery charge cannot reasonably be calculated in advance, the method for calculating that charge will be disclosed before purchase as required by applicable law.

6. Order Confirmation

After placing an order, customers will receive an order acknowledgement or confirmation by email.

This communication may contain:

Order reference number.
Details of the purchased products.
Order total.
Selected delivery method.
Delivery address.
Relevant customer service information.

Customers should review their order details carefully and contact us promptly if any information is incorrect.

Customer Support: hello@CEROVAN.store

7. Shipping Confirmation and Tracking

Where tracking is available for the selected delivery service, customers will receive shipping confirmation and tracking information once their order has been dispatched.

Tracking details may include:

Tracking reference number.
Delivery provider information.
Shipment progress.
Estimated delivery updates.

Customers may follow the provided tracking instructions to monitor the progress of their parcel.

Tracking information may take some time to become available after dispatch.

If tracking information is unavailable or appears incorrect, please contact our customer support team.

8. Delivery Locations

CEROVAN provides delivery services to eligible addresses throughout the United Kingdom.

Delivery availability may vary depending on the destination, courier coverage and operational restrictions.

Any delivery limitations or additional conditions will be disclosed before an order is placed.

Customers must provide a complete and accurate delivery address.

If your address cannot be serviced, we will notify you and provide the applicable options, including a refund where required.

9. Delivery Delays

Although we aim to deliver all orders within the estimated timeframe, occasional delays may occur.

Possible reasons include:

Severe weather conditions.
Postal or courier disruptions.
Public and bank holidays.
Transport restrictions.
Unexpected operational difficulties.
Customs or border procedures, where applicable.
Events outside our reasonable control.

If an order is delayed, please contact us at hello@CEROVAN.store.

We will investigate the situation and provide relevant information.

Any delivery delay will be handled in accordance with applicable consumer legislation.

10. Your Legal Rights Regarding Late Delivery

Under the Consumer Rights Act 2015, goods must be delivered within the period agreed between the trader and the consumer.

Where no delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days after the contract is formed.

If delivery does not take place within the agreed or legally required period, customers may be entitled to request delivery within an additional appropriate timeframe.

In certain circumstances, customers may terminate the contract without providing an additional period, including where:

The trader refuses to deliver.
Delivery by the agreed date was essential, taking account of the circumstances.
The customer informed the trader before the contract was formed that delivery by a specified date was essential.

Where a customer lawfully terminates the contract because of non-delivery, CEROVAN will provide the refund required by law without undue delay.

Nothing in this Shipping Policy restricts these statutory rights.

11. Missing or Lost Parcels

If your order appears to be lost or has not arrived, please contact:

hello@CEROVAN.store

Provide your order reference number and relevant delivery information.

We will investigate the shipment with the delivery provider where appropriate.

Where CEROVAN arranges delivery, we remain responsible for the goods until they reach the customer or a person identified by the customer to receive them, subject to applicable legal exceptions.

Customers will not automatically be required to bear the cost of goods lost while they remain at our risk.

Where an order is confirmed lost, we will provide an appropriate legal remedy, which may include replacement or a refund.

12. Damaged Parcels and Products

If your order arrives damaged, please contact our customer support team.

Email: hello@CEROVAN.store

Please provide your order number and details of the damage.

Photographs of the parcel or product may help us investigate the issue, but they are not an absolute requirement for exercising statutory consumer rights.

Where goods are damaged or do not conform to the contract, customers may be entitled to remedies under the Consumer Rights Act 2015.

CEROVAN will provide applicable remedies without imposing unlawful additional costs.

13. Incorrect Delivery Address

Customers should provide accurate shipping information during checkout.

If you notice an incorrect delivery address, please contact us as soon as possible.

Email: hello@CEROVAN.store

We will make reasonable efforts to assist with corrections before dispatch.

Once a parcel has been dispatched, changes may depend on the delivery provider's procedures.

Responsibility for any resulting delivery issue will be assessed according to the circumstances and applicable consumer law.

Nothing in this section automatically removes CEROVAN's statutory delivery obligations.

14. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the delivery provider may offer alternative arrangements, such as:

Another delivery attempt.
Collection from an authorised location.
Rearranged delivery.

The available options will depend on the delivery service.

Where a parcel is returned to us following unsuccessful delivery, we will contact the customer to discuss suitable next steps.

Any additional charges will only be applied where legally permissible and appropriately disclosed or agreed.

15. Multiple Parcels and Split Deliveries

Orders containing several products may occasionally be delivered in separate parcels.

Where this occurs, customers may receive more than one tracking reference.

We will provide available information about the delivery arrangements.

Any material changes to an agreed delivery arrangement will be handled in accordance with applicable law.

For eligible statutory cancellations involving several goods delivered separately, the cancellation period generally starts after the final item is received.

16. Customs Duties and Import Charges

Where goods are dispatched from outside the United Kingdom, applicable customs procedures, taxes or import arrangements may affect the delivery process.

CEROVAN will disclose any mandatory charges payable by the customer before purchase, or provide the information required by law where charges cannot reasonably be calculated in advance.

Customers will not be subjected to undisclosed mandatory import or delivery charges contrary to applicable consumer protection legislation.

CEROVAN remains responsible for fulfilling its contractual obligations irrespective of the location from which goods are dispatched.

17. Returns and Refunds

Customers have statutory rights regarding cancellations, returns and refunds.

Eligible online purchases generally benefit from a 14-day cancellation period beginning on the day after receipt of the goods.

Separate rights apply to faulty, damaged or misdescribed products.

For information about cancellation procedures, return postage, refund timelines and statutory remedies, please refer to our Return & Refund Policy available on CEROVAN.store.

Nothing in this Shipping Policy limits your statutory consumer rights.

18. Delivery Responsibility and Risk

Under Section 29 of the Consumer Rights Act 2015, goods generally remain at the trader's risk until they come into the physical possession of the consumer or a person identified by the consumer to take possession of them.

An exception may apply where the consumer independently commissions a carrier not offered by the trader.

CEROVAN will comply with the applicable rules governing risk, delivery and consumer remedies.

A parcel being marked as dispatched or delivered by a tracking system does not, by itself, remove any liability imposed on CEROVAN by law.