Terms of service

Terms of Service

CEROVAN

Website: https://CEROVAN.store
Email: hello@CEROVAN.store
Last Updated: 29 October 2026

1. Overview

Welcome to CEROVAN.

These Terms of Service ("Terms") govern your use of our website, products and services.

Throughout these Terms, the words "we", "us" and "our" refer to CEROVAN. The terms "you", "your" and "customer" refer to individuals accessing our website or purchasing our products.

By accessing our website, placing an order or using our services, you agree to these Terms where they are applicable to your use or purchase.

Please read these Terms carefully before placing an order.

If you do not agree with these Terms, you should refrain from using our services.

Nothing in these Terms excludes, restricts or affects your statutory consumer rights under applicable United Kingdom law.

2. Business Information

Trading Name: CEROVAN
Website: https://CEROVAN.store
Customer Service Email: hello@CEROVAN.store
Country of Operation: United Kingdom

CEROVAN operates an online retail business specialising in men's clothing, footwear and accessories.

Customers may contact us using the details provided above for enquiries concerning products, orders, deliveries, returns and complaints.

3. Eligibility and Use of Our Website

Our website is intended for customers who can legally enter into a binding contract.

By placing an order, you confirm that you have the legal capacity to enter into a purchase agreement.

You agree to use our website lawfully and responsibly.

You must not:

Use our website for unlawful or fraudulent purposes.
Submit false or deliberately misleading information.
Attempt to gain unauthorised access to our systems.
Introduce viruses, malware or other harmful software.
Interfere with the security or functionality of our website.
Use automated systems to disrupt our services.
Infringe the intellectual property rights of CEROVAN or third parties.

We may restrict access where reasonably necessary to protect our customers, systems or legal interests.

Such restrictions will not affect existing contractual obligations or statutory consumer rights.

4. Product Information

CEROVAN aims to provide accurate descriptions, photographs, specifications and information about the products available on our website.

Our products may include:

Men's shirts and polo shirts.
Knitwear and jumpers.
Jackets and outerwear.
Trousers and casualwear.
Footwear.
Men's fashion accessories.

We make reasonable efforts to ensure that product information is clear, accurate and up to date.

However, colours may appear slightly different depending on your device's display settings.

All product descriptions and images must accurately represent the goods supplied.

If a product is materially different from its description, your statutory rights under the Consumer Rights Act 2015 will apply.

5. Product Availability

All products are subject to availability.

We aim to maintain accurate stock information.

In the event that a product becomes unavailable after an order has been submitted, we will contact you as soon as reasonably practicable.

Where we cannot fulfil an accepted order, we will offer an appropriate solution, including a full refund for the unavailable goods.

We will not substitute a materially different product without your agreement.

6. Prices and Currency

All prices displayed on CEROVAN.store are presented in British pounds sterling (GBP, £).

Prices will include applicable taxes where required by law.

Any additional delivery charges will be clearly disclosed before the customer submits an order.

We will not impose undisclosed mandatory charges during checkout.

The final total payable will be displayed before the customer confirms their purchase.

We reserve the right to change advertised prices for future purchases.

However, price changes will not alter an existing accepted order without the customer's agreement, except where permitted by law.

7. Orders and Contract Formation

When you place an order through our website, you are submitting an offer to purchase the selected products.

After submitting an order, you may receive an automated acknowledgement confirming that we have received your order request.

This acknowledgement does not necessarily constitute acceptance of your offer.

A binding sales contract is formed when CEROVAN expressly accepts the order, normally by sending an order acceptance or dispatch confirmation.

Where payment is taken before acceptance and we subsequently decline the order, the payment will be refunded promptly.

We may decline an order for legitimate reasons, including:

Product unavailability.
Suspected fraudulent activity.
Inability to authorise payment.
Delivery restrictions clearly disclosed before purchase.
Material pricing or product information errors.

We will not exercise these rights in a manner that is unfair, discriminatory or contrary to applicable law.

If an accepted order cannot be fulfilled, the customer's statutory remedies will remain available.

8. Payment Methods

Payments are processed through the payment methods made available during checkout.

Depending on the payment facilities enabled, these may include credit cards, debit cards and supported digital payment services.

Customers are responsible for providing accurate billing and payment information.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

Payment processing may be carried out by third-party payment service providers.

CEROVAN will handle payment-related personal information in accordance with applicable data protection legislation and our Privacy Policy.

We do not require customers to provide card security information by email.

9. Delivery and Shipping

CEROVAN offers delivery services according to the options displayed during checkout and described in our Shipping Policy.

The available delivery methods, associated charges and estimated delivery periods will be communicated before the order is confirmed.

Delivery estimates are not guarantees unless an expressly agreed delivery date forms part of the contract.

Under the Consumer Rights Act 2015, where no delivery period has been agreed, goods must generally be delivered without undue delay and no later than 30 days after the contract is entered into.

If we fail to deliver within the agreed or legally required timeframe, customers may have the right to request delivery within an additional appropriate period or to terminate the contract in circumstances provided by law.

Where delivery by a specific date was essential and the statutory requirements are satisfied, immediate termination may be available.

For further details, please refer to our Shipping Policy.

10. Risk and Ownership of Goods

Where CEROVAN arranges delivery, the risk of loss or damage generally remains with us until the goods come into the physical possession of the customer or a person identified by the customer to receive them.

Different statutory rules may apply where the customer independently appoints a carrier not offered by CEROVAN.

Ownership of the goods will pass in accordance with the applicable contract and law.

Nothing in this section affects the customer's statutory rights relating to non-delivery or damaged goods.

11. Returns, Cancellations and Refunds

Customers purchasing eligible goods online generally have the right to cancel their contract within 14 days of the day after receiving the goods, without providing a reason.

Where an order contains several goods delivered separately, the cancellation period generally begins after receipt of the final item.

Customers must notify CEROVAN of their intention to cancel within the applicable period.

After notifying us, customers generally have a further 14 days to return the goods.

Refunds will be processed in accordance with the Consumer Contracts Regulations 2013.

Certain statutory exceptions may apply to particular products.

The full procedures are explained in our Return & Refund Policy.

Nothing in that policy or these Terms limits your statutory rights relating to faulty, damaged, misdescribed or non-conforming goods.

12. Consumer Rights and Product Quality

Under the Consumer Rights Act 2015, products supplied to consumers must meet applicable statutory standards.

Goods must be:

Of satisfactory quality.
Fit for their intended purpose.
As described.

Where goods fail to conform to the contract, customers may be entitled to statutory remedies.

Depending on the circumstances, these may include:

A short-term right to reject eligible faulty goods.
Repair.
Replacement.
Price reduction.
Final rejection and refund.

The statutory short-term right to reject generally lasts 30 days, subject to applicable rules and exceptions.

Further legal rights may apply after this period.

CEROVAN will not use these Terms to exclude, limit or avoid its responsibility for goods that fail to meet statutory requirements.

13. Promotions and Discount Codes

CEROVAN may occasionally offer promotional campaigns, seasonal discounts or discount codes.

Promotional conditions will be clearly communicated where applicable.

Unless otherwise stated, promotional codes:

Apply only during the advertised promotional period.
May be limited to specified products.
May not be combined with other offers where clearly disclosed.
May be subject to reasonable usage restrictions.

We will not apply misleading promotional practices or hidden conditions.

Products purchased during promotional campaigns retain their statutory consumer rights.

14. Accuracy of Customer Information

Customers are responsible for providing accurate information when placing an order, including:

Full name.
Delivery address.
Billing details.
Contact email address.
Telephone number where reasonably required for delivery.

If you identify an error in your order details, please contact hello@CEROVAN.store as soon as possible.

We will make reasonable efforts to assist with corrections.

Where an error affects delivery, the parties' rights and responsibilities will be determined under applicable law and the circumstances of the order.

15. Customer Accounts

Where account registration is available, customers are responsible for maintaining the confidentiality of their login credentials.

You must notify CEROVAN if you believe your account has been accessed without authorisation.

We may temporarily restrict account access where reasonably necessary to investigate suspected security incidents.

We will take appropriate steps to protect customer information in accordance with applicable data protection law.

We will not exclude liability for security failures where such exclusion would be unlawful.

16. Intellectual Property

Unless otherwise indicated, the intellectual property rights in the original content of CEROVAN.store belong to CEROVAN or its respective licensors.

This may include:

Brand names and logos.
Original product photographs.
Website graphics and layouts.
Original marketing materials.
Written website content.
Other protected creative materials.

Customers may view and use website content for lawful personal and non-commercial purposes.

Commercial reproduction, distribution or exploitation of protected material requires permission from the relevant rights holder unless otherwise permitted by law.

Nothing in these Terms restricts statutory copyright exceptions.

17. Third-Party Services and Links

Our website may contain links to third-party websites, applications or payment services.

These third parties may operate under their own terms and privacy policies.

We are not responsible for independently operated third-party content beyond the responsibilities imposed on us by applicable law.

Where a third party provides services on our behalf in connection with your purchase, CEROVAN remains responsible for its own contractual and statutory obligations.

Customers should review the relevant third-party terms where appropriate.

18. Website Availability and Technical Issues

We make reasonable efforts to maintain the accessibility, reliability and security of our website.

However, temporary interruptions may occur due to maintenance, technical faults, security measures or circumstances outside our reasonable control.

We may update or maintain the website where reasonably necessary.

Nothing in this section excludes any legal responsibility arising from a failure to provide contracted services with the required standard of care.

19. Prohibited Activities

Users must not engage in activities that compromise the security, functionality or lawful operation of CEROVAN.store.

Prohibited activities include:

Fraudulent transactions.
Identity theft or impersonation.
Unauthorised access to customer accounts.
Distribution of malicious software.
Attempts to compromise payment systems.
Deliberate disruption of website operations.
Unlawful collection or misuse of personal information.

Where necessary, CEROVAN may take proportionate steps to protect its systems, customers and legitimate business interests.

We may report suspected criminal activity to relevant authorities where appropriate.

20. Personal Data and Privacy

CEROVAN respects the privacy of its customers.

Personal information will be collected and processed in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal information may be processed for lawful purposes including:

Processing and fulfilling orders.
Customer support.
Payment administration.
Delivery arrangements.
Fraud prevention.
Compliance with legal obligations.
Marketing communications where legally permitted.

Our Privacy Policy will explain the relevant lawful bases, retention periods, data subject rights, recipients and other required information.

Customers may contact hello@CEROVAN.store with privacy-related enquiries.

21. Cookies and Similar Technologies

Our website may use cookies and similar technologies for essential functionality, performance measurement and other purposes.

Where legally required, we will obtain valid consent before placing or accessing non-essential cookies.

Customers will be provided with appropriate information and available consent controls.

More information will be provided in our Privacy Policy and any applicable Cookie Policy.

22. Marketing Communications

CEROVAN may provide customers with information about products, collections and promotional offers.

Electronic marketing communications will be sent only where permitted by applicable law.

Where consent is required, we will obtain it before sending the relevant communications.

Customers may opt out of marketing emails using the unsubscribe instructions provided or by contacting us.

Opting out of marketing will not prevent necessary transactional communications relating to an order.

23. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, CEROVAN does not exclude or restrict liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory consumer rights.
Goods that are not of satisfactory quality, fit for purpose or as described.
Any other liability that cannot lawfully be excluded or restricted.

Subject to these protections, liability for other losses will be determined in accordance with applicable law, including the principles of fairness and reasonableness relevant to consumer contracts.

We will not rely on any provision that creates an unfair imbalance between our rights and the rights of consumers.

24. Events Outside Our Reasonable Control

CEROVAN will make reasonable efforts to fulfil contractual obligations despite circumstances outside our reasonable control.

These circumstances may include serious transport disruption, natural disasters or major technical failures.

Where such an event affects an order, we will communicate relevant information to the customer as soon as reasonably practicable.

The occurrence of such an event does not automatically remove the customer's statutory rights.

Any delay, cancellation or refund will be handled in accordance with the contract and applicable consumer legislation.

25. Complaints and Customer Support

We aim to resolve customer complaints fairly and efficiently.

Customers may contact us regarding:

Orders and payments.
Delivery problems.
Returns and refunds.
Product quality.
Incorrect or missing goods.
Website accessibility.
Privacy concerns.
Other customer service issues.

Customer Support Email: hello@CEROVAN.store

Please include your order number and a clear description of your enquiry where relevant.

We will review complaints and provide an appropriate response without undue delay.

Customers retain their rights to pursue remedies through the courts or other applicable dispute resolution mechanisms.

26. Changes to These Terms

CEROVAN may revise these Terms to reflect legal developments, operational changes or updates to our services.

The latest version will be published on CEROVAN.store.

Updated Terms will generally apply to future transactions from their effective date.

Changes will not retrospectively modify an existing sales contract without a valid legal basis or the agreement required by law.

We will not use this provision to impose unfair unilateral changes on consumers.

27. Severability

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will not be enforceable to the relevant extent.

The remaining provisions will continue to apply insofar as legally and practically possible.

Nothing in this section permits CEROVAN to enforce unfair consumer contract terms.

28. Governing Law and Jurisdiction

These Terms are governed by the applicable laws of the United Kingdom, subject to the relevant legal jurisdiction and mandatory consumer protections.

For customers residing in England or Wales, the laws of England and Wales will generally apply where appropriate.

Customers residing in Scotland or Northern Ireland retain any mandatory protections and applicable rights to bring proceedings in courts having jurisdiction under relevant law.

Nothing in these Terms deprives a consumer of mandatory legal protections or restricts access to a court where such restriction would be unlawful.

29. Entire Agreement

These Terms, together with the information and contractual policies incorporated into a purchase, set out the relevant terms of the relationship between CEROVAN and the customer.

The applicable contractual information may include:

Product descriptions.
Prices and delivery terms.
Return & Refund Policy.
Shipping Policy.
Other terms expressly accepted as part of the order.

Nothing in this section excludes legally binding pre-contractual information, statutory consumer rights or remedies for misrepresentation.

30. Contact Information

For questions relating to these Terms of Service, please contact: